Consumer Protection
Legal advice on B2C relationships and consumer rights
Consumer law places numerous obligations on businesses, and violations can lead to fines from regulatory authorities or lawsuits. I help you set up processes to comply with all legal requirements while maintaining good relationships with your customers.
I specialize in consumer protection in the digital environment, where legal requirements are constantly evolving. Whether you run an e-shop, provide digital services or offer subscriptions, I ensure your business complies with the law.
What I help with
Complaints Processes
Setting up complaints procedures, deadlines, warranty conditions and handling consumer complaints.
Right of Withdrawal
Rules for the 14-day period, exceptions, refunds and digital content.
Unfair Commercial Practices
Prevention of misleading and aggressive practices, dark patterns and manipulative UX.
Disclosure Obligations
Mandatory pre-contractual information, price transparency and product labeling.
Consumer Disputes
Representation in regulatory proceedings, ADR mechanisms and out-of-court dispute resolution.
Digital Services & Subscriptions
Digital content regulation, auto-renewal of subscriptions and in-app purchase rules.
Need advice on consumer protection?
Get in touch and we will agree on a fixed price. No hourly rates.
Contact me